FAQ

(Frequent Asked Questions)

How Do I Place An Order?

Just click on the "Add to Cart" button on things you want to order and then go to your shopping Cart. When you purchase products online, our online shopping system will guide you through the easy ordering process. 

Payment and Shipping

Click Checkout then put in all of your information in then its going to ask you to log in to your PayPal account or just to type in your credit card information for the payment.

Online shopping is available to all 50 US states. Online orders may be paid with a major credit card, or with Paypal services.

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after deliver.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@metropolisgiftshop.com.

Final Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@metropolisgiftshop.com and send your item to: 7319 Greenwood Ave N, Seattle, Washington, 98103.

Return Shipping

To return your product, you should mail your product to: 7319 Greenwood Ave N, Seattle, Washington, 98103. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Secure Ordering & Payment Options

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@metropolisgiftshop.com or mailing us at: Metropolis, 7319 Greenwood Ave N, Seattle, Washington, 98103.